Planning a move overseas can be an exciting new chapter, but let’s be honest—it comes with its fair share of challenges. From navigating customs regulations to coordinating logistics, international removals are complex. Hiring the right removalist can make the difference between a smooth transition and a nightmare of delays, unexpected costs, and damaged belongings.
So, how can you be sure you’re choosing the right company? Understanding the common pitfalls many face during this process is key. By avoiding these missteps, you’ll protect your belongings and your peace of mind. Here’s what to watch out for and how to make the best choice.
Not researching the removalist’s credentials
One of the biggest mistakes you can make is not verifying whether your removalist is qualified and trustworthy. The international moving industry is regulated by standards and accreditations designed to protect consumers. Choosing a licensed company ensures you’re working with professionals who comply with international moving guidelines.
What credentials should you look for?
- FIDI Accredited International Movers (FIDI) – Ensures compliance with rigorous global quality standards.
- International Association of Movers (IAM) – A global trade association representing industry leaders.
- Australian Furniture Removers Association (AFRA) – Ensures removalists in Australia meet local industry standards.
How can you verify their credentials?
- Visit the removalist’s website and look for accreditation badges.
- Cross-check their membership with organisations like FIDI, IAM, or AFRA.
- Ask for proof during your consultations.
- Beware of red flags such as a lack of transparency, no physical office address, or difficulty getting straight answers.
Overlooking warranty
Underestimating the importance of warranty plans can be a costly mistake when moving internationally. Your belongings will travel thousands of kilometres over sea and land, exposing them to risks such as mishandling or extreme weather conditions.
Ignoring hidden costs
Another common pitfall is focusing purely on the lowest quote. At face value, cheap rates may seem appealing, but they often come with hidden costs that can blow your budget.
What extra charges should you watch out for?
- Customs duties and taxes
- Port and storage charges
- Handling or administration fees
How can you avoid surprises?
Request a detailed cost breakdown from your removalist, including all potential additional fees. A reputable company will be upfront and transparent about what’s included (and what isn’t). Choosing the cheapest option may save you money upfront, but it could cost you far more in the long run. Focus on value for money instead.
Not checking customer reviews and testimonials
Online reviews are one of the easiest ways to evaluate an international removalist’s reliability and expertise. However, many people overlook this step and regret their decision later.
Where should you look for reviews?
- Google reviews – Authentic testimonials from past customers.
- Trustpilot – A leading platform for genuine user feedback.
- Industry forums – Honest and detailed experiences shared by people in similar situations.
What to look for in reviews?
- Reports of prompt communication.
- Evidence that the company resolved customer issues effectively.
- Consistent positive feedback about reliability and professionalism.
Reading real experiences can help you better understand what to expect and identify potential red flags early on.
Underestimating the customs and documentation process
International moves require careful attention to customs regulations. Overlooking the paperwork can lead to fines, delays, or even the seizure of your goods.
Common documentation mistakes
- Incorrectly completed inventory lists.
- Missing permits, visas, or required receipts.
A trustworthy removalist should guide you through the entire customs process, ensuring your items meet all necessary requirements.
How to prepare?
- Double-check that all documents are filled out accurately.
- Ask your removalist for a checklist specific to your destination country.
- Stay up to date on customs regulations, as they can vary widely between countries.
By being proactive, you can avoid unnecessary headaches and ensure your move proceeds smoothly.
Poor communication and customer support
Effective communication is critical when dealing with international removals. You should feel confident that your removalist is approachable, responsive, and transparent throughout the process.
Risks of poor communication
- Difficulty tracking your shipment.
- Delays due to unresolved issues.
- Frustration and uncertainty during an already stressful time.
How to assess their communication?
Before committing, test their responsiveness by calling or emailing with questions. A professional company should reply promptly and provide clear answers.
Don’t settle for subpar communication—it’s an indicator of the service you can expect in the long run.
Neglecting packing standards and handling procedures
Professional packing isn’t just about convenience; it’s an essential factor in protecting your belongings during international transit.
Why does professional packing matter?
- Improper packing can lead to damaged or broken items.
- Incorrectly packed goods may be flagged at customs, causing delays.
Questions to ask your removalist
- What types of packing materials do they use?
- Do they offer premium packing services for fragile or high-value items?
- How do they handle bulky or oddly shaped items?
Leaving packing to the experts will save you time and provide peace of mind knowing your belongings are in safe hands.
Make your move with confidence
Relocating overseas doesn’t have to be stressful—as long as you avoid these common pitfalls when hiring international removalists. Take the time to research credentials, ensure adequate insurance coverage, and request detailed cost estimates. Check reviews, communicate clearly, and insist on high packing standards. By doing so, you’ll save yourself time, money, and unnecessary worry.
Why choose Crown Relocations?
At Crown Relocations, we have 60 years of experience helping Australians move overseas with ease. We provide expert guidance, high-quality packing services, and comprehensive insurance options. Our global network ensures your belongings are in trusted hands every step of the way.
